btk66 Privacy Policy

1 Information We Collect

When you register and use the btk66 platform, we collect personal data in several ways. The categories of data we collect and the circumstances in which we collect them are described below.

Registration Data: When you create a btk66 account, we collect your full legal name, date of birth, residential address, email address, and mobile phone number. This information is required to establish your account identity and to fulfil our Know Your Customer (KYC) obligations.

Identity Verification Documents: As part of our mandatory KYC process, we may collect copies of government-issued identification documents, including your National Identity Card (NID), passport, or driver's licence. We may also collect proof-of-address documents such as utility bills or bank statements issued within the last 90 days.

Financial Data: We collect information about the payment methods you use to deposit and withdraw funds, including your bKash, Nagad, Rocket, or Upay mobile wallet numbers and associated bank account details where applicable. We do not store full card numbers or mobile banking PINs on our servers.

Transaction Data: We maintain records of all financial transactions on your account, including deposit amounts, withdrawal requests, bonus credits, wager amounts, and game results. This data is necessary for account management, dispute resolution, and regulatory compliance.

Technical and Device Data: We automatically collect certain technical data when you access btk66.net, including your IP address, device type, operating system, browser type and version, screen resolution, and referring URL. This data helps us optimise platform performance and detect fraudulent or unauthorised access attempts.

Behavioural and Usage Data: We collect data about how you interact with the platform, including pages visited, games played, session duration, click-stream data, and betting patterns. This data is used to improve the user experience, personalise content, and fulfil our responsible gaming monitoring obligations.

Communications Data: If you contact our customer support team via live chat, email, or WhatsApp, we retain records of those communications, including any personal data you choose to share in your messages. These records are used to resolve your enquiry and improve our support services.

2 How We Use Your Data

btk66 processes your personal data only for the purposes described in this policy. We rely on the following legal bases for processing: performance of a contract (providing you with platform services), compliance with legal obligations (KYC, anti-money laundering), legitimate interests (fraud prevention, platform security, responsible gaming monitoring), and, where required, your explicit consent (marketing communications).

The specific purposes for which we use your personal data are as follows:

• Account Creation and Management: To register your account, verify your identity, maintain your account profile, and process your deposits, withdrawals, and bet placements on the btk66 platform.
• KYC and Age Verification: To confirm that you meet the minimum age requirement of 18 years and to verify that the identity and payment methods associated with your account belong to you. This is a legal obligation under applicable anti-money laundering and consumer protection requirements.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks in Bangladeshi Taka (BDT), and to maintain accurate financial records of all transactions on your account.
• Fraud Prevention and Security: To monitor account activity for signs of unauthorised access, fraudulent transactions, duplicate account creation, bonus abuse, or any other activity that may violate our Terms & Conditions or applicable law.
• Responsible Gaming: To monitor your betting and gaming behaviour for patterns consistent with problem gambling, to apply deposit limits or account restrictions where necessary, and to process self-exclusion requests in accordance with our Responsible Gaming policy.
• Customer Support: To respond to your enquiries, resolve disputes, investigate complaints, and improve the quality of our support services based on interaction history.
• Platform Improvement: To analyse usage patterns, identify technical issues, test new features, and improve the overall performance and user experience of btk66.net.
• Regulatory Compliance: To comply with applicable legal obligations, including responding to lawful requests from courts, law enforcement agencies, financial intelligence authorities, or other competent regulatory bodies.
• Marketing Communications: Where you have provided your explicit consent, to send you promotional offers, bonus notifications, tournament announcements, and seasonal campaign updates (such as BPL season offers or Eid promotions) via email or SMS. You may withdraw this consent at any time by updating your communication preferences in Account Settings or by contacting support.

btk66 does not use your personal data for automated individual decision-making that produces significant legal effects without human review. Where automated processes are used for initial fraud scoring or responsible gaming alerts, a qualified member of our compliance or customer support team reviews the output before any consequential action is taken against your account.

3 Data Sharing & Disclosure

btk66 does not sell, rent, or commercially trade your personal data to any third party for their own independent purposes. We may, however, share your data with the following categories of recipients where strictly necessary to deliver our services or meet our legal obligations:

Identity Verification Providers: We work with third-party KYC and identity verification service providers to confirm the authenticity of identity documents submitted by players. These providers process your identity data solely on our behalf and under strict data processing agreements.

Payment Processing Partners: To process deposits and withdrawals, we share necessary financial data with mobile financial service providers (bKash, Nagad, Rocket, Upay) and banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank, and others). These institutions are independently regulated and maintain their own data protection obligations under applicable financial regulations.

Game Technology Providers: The games available on btk66 are supplied by third-party software studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. These providers may receive anonymised session data necessary to operate their game platforms. They do not receive your personally identifiable registration data unless required for dispute resolution.

IT and Platform Infrastructure Providers: We use third-party cloud hosting, content delivery network (CDN), and cybersecurity service providers to operate and protect btk66.net. These providers have access only to the technical data necessary to fulfil their service functions and are bound by confidentiality obligations.

Analytics Providers: We may use anonymised and aggregated usage data with analytics service providers to understand platform performance. No personally identifiable information is shared with analytics providers in a form that could be used to identify individual players.

Legal and Regulatory Authorities: Where required by applicable law, a court order, or a legitimate request from a competent authority (including financial intelligence units, law enforcement agencies, or regulatory bodies), btk66 will disclose personal data to the extent legally required. We will, where permitted by law, notify affected players of such disclosures.

Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or substantially all of the btk66 business, personal data held by the Company may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and the applicable privacy terms governing their data following the transaction.

4 Cookies & Tracking Technologies

btk66.net uses cookies and similar tracking technologies to operate the platform, maintain your login session, remember your preferences, and collect analytical data about how the site is used. A cookie is a small text file placed on your device by the btk66 web server when you visit the site. Cookies do not contain executable code and cannot be used to access other data stored on your device.

We use the following categories of cookies on btk66.net:

• Strictly Necessary Cookies: These cookies are essential for the platform to function correctly. They maintain your login session, store your account authentication token, enable the shopping cart functionality for deposits, and ensure that security features operate as intended. These cookies cannot be disabled without severely impairing platform functionality.
• Performance and Analytics Cookies: These cookies collect anonymised information about how visitors use btk66.net — for example, which pages are visited most frequently and whether users encounter error messages. This data helps us improve the performance and reliability of the platform. No personally identifiable information is stored in performance cookies.
• Functionality Cookies: These cookies remember your preferences, such as your chosen language, display settings, and preferred payment method, so you do not need to re-enter them on each visit. Disabling functionality cookies may result in a less personalised experience.
• Targeting and Personalisation Cookies: Where you have consented to marketing communications, we may use cookies to associate your browsing behaviour on btk66.net with your account profile in order to deliver more relevant promotional offers and notifications. These cookies are only active where you have explicitly opted in to marketing communications.

Managing Cookies: You can manage or disable cookies at any time through your browser settings. Most modern browsers allow you to block all cookies, block only third-party cookies, or clear cookies that have already been set. Please note that disabling strictly necessary cookies will prevent you from logging in to btk66 or completing deposits and withdrawals. Instructions for managing cookies in the most commonly used browsers are available through your browser's built-in help documentation.

Local Storage: In addition to cookies, btk66 may use browser local storage to store small amounts of data on your device to improve platform performance and maintain state between page loads. Local storage data does not expire automatically and can be cleared through your browser settings.

5 Data Retention

btk66 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal obligations, and to resolve any disputes that may arise. The following retention periods apply to the main categories of personal data we hold:

• Account Registration and KYC Data: Retained for the duration of your active account, plus a minimum of five (5) years following permanent account closure. This retention period reflects our obligations under applicable anti-money laundering regulations and allows us to respond to any post-closure regulatory enquiries.
• Transaction and Financial Records: Retained for a minimum of five (5) years from the date of each transaction. This period is consistent with standard financial record-keeping obligations and enables us to respond to audits, disputes, and regulatory requests relating to historical transactions.
• Customer Support Communications: Retained for three (3) years from the date of the most recent interaction relating to the same enquiry or dispute. This allows us to reference communication history if a related issue is subsequently raised.
• Technical and Server Log Data: Retained for twelve (12) months from collection. Server logs are used primarily for security monitoring, fraud detection, and platform performance analysis. After twelve months, log data is either deleted or fully anonymised.
• Marketing Consent Records: Where you have consented to receive marketing communications, we retain a record of that consent for the duration of your account and for three (3) years following withdrawal of consent or account closure, whichever is later.
• Self-Exclusion Records: If you have requested self-exclusion under our Responsible Gaming policy, records of that request are retained indefinitely to prevent inadvertent reinstatement of your account or re-registration under a new account, in accordance with our duty of care obligations.

Upon the expiry of the applicable retention period, personal data is securely deleted from our active systems or, where full deletion is technically impractical within our backup infrastructure, fully anonymised so that it can no longer be associated with any identifiable individual.

6 Data Security Measures

btk66 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. While no system can guarantee absolute security, we are committed to maintaining industry-standard protections across all aspects of our platform.

Technical Safeguards:

• All data in transit between your device and btk66 servers is encrypted using SSL/TLS protocols with a minimum of TLS 1.2.
• Passwords and sensitive authentication data are hashed using bcrypt or equivalent one-way hashing algorithms and are never stored in plaintext.
• Payment data is handled in accordance with the security requirements of our payment processing partners (bKash, Nagad, and banking institutions), and full payment credentials are not stored on btk66 servers.
• Access to production databases containing personal data is restricted to authorised personnel only, using role-based access controls and multi-factor authentication.
• Our platform infrastructure is monitored continuously for intrusion attempts, unusual access patterns, and denial-of-service activity using automated security tooling.

Organisational Safeguards:

• Only staff members with a legitimate need to access personal data for their job function are granted access. Access rights are reviewed regularly and revoked promptly upon role changes or departure.
• All staff with access to personal data receive training on data protection obligations and the consequences of data breaches.
• Third-party service providers with access to personal data are vetted for their data security practices and are contractually required to maintain confidentiality and implement appropriate security measures.
• btk66 maintains an internal data breach response procedure. In the event of a confirmed data breach that poses a risk to your rights and freedoms, we will notify affected individuals promptly and take immediate remedial action.

Your Own Security Responsibilities: The security of your account also depends on the strength of your password and the confidentiality with which you guard your login credentials. btk66 recommends using a strong, unique password for your account and enabling any additional security features available in your account settings. Do not share your password with anyone, including btk66 support staff, who will never ask for your password.

7 Your Privacy Rights

As a btk66 player, you hold the following rights in relation to the personal data we process about you. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request. We will respond within a reasonable timeframe, and in any case within 30 days of receiving your verified request.

• Right of Access: You have the right to request a copy of the personal data that btk66 holds about you, along with information about the purposes for which it is processed, the categories of data held, and the recipients with whom it has been shared.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may update many of your account details directly through your account settings page.
• Right to Erasure: Subject to our legal retention obligations, you may request that btk66 delete the personal data we hold about you. Please note that we are legally required to retain certain data (such as KYC documents and transaction records) for defined periods even following account closure, and these categories of data cannot be deleted on request during the mandatory retention window.
• Right to Restrict Processing: In certain circumstances — for example, where you contest the accuracy of your data or object to a specific use — you may request that btk66 restrict processing of your personal data to storage only, pending resolution of the issue.
• Right to Data Portability: Where technically feasible and where processing is based on your consent or on the performance of a contract, you may request that btk66 provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object to Marketing: You may withdraw your consent to receive marketing communications from btk66 at any time, free of charge, by updating your communication preferences in Account Settings or by contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of any marketing communications sent prior to withdrawal.
• Right to Complain: If you believe that btk66 has processed your personal data in a manner inconsistent with this Privacy Policy or applicable data protection law, you have the right to raise a complaint with the relevant supervisory authority or to seek judicial remedy. We encourage you to contact us directly in the first instance so we can address your concern as quickly as possible.

Please note that certain rights are subject to limitations. For example, we cannot delete data that we are legally obligated to retain, and we cannot provide access to data that forms part of an ongoing fraud investigation. Where we are unable to fully comply with a request, we will explain the reasons for any limitation in our response.

8 Policy Updates & Contact

btk66 reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When material changes are made, we will publish the updated policy on this page with a revised effective date and, where appropriate, notify registered players via email to their registered address.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data. Your continued use of btk66 following the publication of any changes constitutes your acceptance of the updated Privacy Policy.

Version History: The current version of this Privacy Policy was last updated on 1 January 2026. Prior versions are available upon request by contacting our support team.

Contact for Privacy Matters: If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data btk66 holds about you, please contact our support team using the details below. Our support team is available 24 hours a day, 7 days a week (Bangladesh Standard Time, BST UTC+6).

• Email: [email protected]
• WhatsApp: +880 1700 000000
• Support Hours: 24/7 (BST, UTC+6)
• Coverage: Serving all 64 districts of Bangladesh

This Privacy Policy is written in English and the English version shall prevail in the event of any inconsistency with any translated version. All communications regarding privacy matters should be submitted in English for the fastest and most accurate response from our compliance and support teams.

Governing Law: This Privacy Policy is governed by applicable data protection and privacy laws. Any disputes relating to the interpretation or application of this Privacy Policy that cannot be resolved through direct communication with the btk66 support team shall be subject to the dispute resolution process set out in our Terms & Conditions.